- 1 Answers to Clients’ Frequent Questions
- 2 My God this guy seems to be a genius??
- 3 Can you be trusted??
- 4 After you fix my website how can I maintain it?? Or am I at your mercy forever???
- 5 Can we keep Woocommere and still optimize the page speed?
- 6 Can you remove the AMP coding?
- 7 Does your estimate all page types (e.g. category page, detail page, start page etc.)?
- 8 Can a WP multi-site be optimized?
- 9 Do you feel comfortable with also looking into server and Cloudflare configuration?
- 10 Can you create a short documentation on what and how you fixed it?
- 11 How many active plugins do you recommend?
- 12 Do you work with the Ezoic ad network?
- 13 Do you work with all hosts?
- 14 Do you do Content/layout/SEO fixes too? CSS, JS, PHP, Server fixes
- 15 Who does the speed work?
- 16 How many revisions do you offer?
- 17 Can I add you on Slack? What is your Skype handle or Whatsapp No?
Answers to Clients’ Frequent Questions
There's no speed problem with Woocommerce and it's essential to run a shop.
Yes, I can for an extra fee.
With AMP, there are many issues. The most significant, you can't fix the speed as you would on a typical WP website and AMP doesn't allow basic JS functions as it comes with file size limitations. The shift to AMP was not well thought off as the community wasn't ready for that immature feature and it breaks the speed on modern servers.
How was AMP coded? Via plugins or custom coding?
The estimate includes blanket optimization that normally covers many page types, homepages, products, and blog posts.
That said, there are always some exceptions that slip the rule due to their content (heavy-duty, mostly due to images and scripts) that may need more work (we agree on what needs to be done after the blanket optimization has produced the first results.
The multi-site benefits from positive measures taken during the blanket optimization. For your WP multi-site installation, the blanket optimization will do for starters.
Typically WP multi-sites stem from a single database. This fact will shorten the working hours as I will be optimizing only one database instead of a group of databases.
Sure, modern servers are excellent hardware, just a few good settings and they are set.
On the other hand, Cloudflare is highly problematic and unless you have a very serious reason to keep it, I'd recommend removing it as it breaks the speed and doesn't offer any protection.
I can prepare a document, mostly around what to avoid touching with the developer's hands.
Getting very technical is not ideal because developers normally can't follow the speed techniques or instructions handed out to them.
The most important point would be to not mess with the caching system and not overload the installation with plugins.
I work with sites that run a reasonable number of plugins, (i.e., no more than 20 plugins for simple company presence, no more than 40 for Woocommerce sites).
If you run more plugins than needed, it doesn't make any sense to optimize the website.
In most cases, it could be successful, but I will have to work twice as hard and battle with plugin conflicts, resulting in more working hours, and broken layouts, and it could compromise the project targets risking my payment.
I pay particular attention when called to work on problematic websites and will likely reject the project.
You will need to audit your plugins with your developer who already knows the website (on average websites it could take a week to figure out the audit) or ask me to quote for a plugin audit and suggest solutions.
No and here is why:
- Sucuri and BitNinja: too many restrictions and too slow, server-side IP blockers, timeouts, firewalls, captchas, etc.;
- Google Cloud (too complex to do menial tasks);
- Godaddy (terribly slow DNS);
- Hostgator/Hostinger (server and database connection issues);
- Amazon servers AWS (most of them are very slow);
Yes, as extra work.
For the last 4 years, I have been managing a team of developers and fixing all kinds of issues on client websites.
- Search Console Fixes;
- Google Traffic Recovery;
- Security Audits, Malware - Hacked Pages Cleanup.
- CSS/JS/PHP Fixes, Plugin Debugging
- Local/Global SEO;
- Content Production and Marketing (web/social media), Content Calendar, Content Push (content marketing).
Content/layout fixes are considered out of scope in speed optimization projects.
Thus, layout/theme changes will not be done for free, only if compensated accordingly (i.e. with an hourly contract of $50/hr, or fixed pricing) and will be done after the speed project is finished.
Ask me for a quote to fix them before or after the speed project is finished, and not in the middle. For example:
a) If you need to create more pages or make content edits,
b) change the theme style and colors,
c) install new features, e.g. mega menu, tracking, sales pages, JS animation, etc.
d) make SEO improvements or
e) minor fixes e.g. fix a broken hamburger menu, change the shopping cart, or fix a contact form.
It is best to find a web developer and fix those layout issues before starting this project or just ask me for a quote to fix them after the speed project is finished.
All speed work is done in-house by me (Ted). No over-the-shoulder (Skype/Zoom/Teamviewer) sessions will be offered.
Just 2 rounds.
Revisions are not unlimited. At some point, the project has to be completed and both parties go our merry way.
Only 2 rounds of revisions are offered (No theme/template fixes will be done as explained above), if you need to do layout fixes I offer them at a rate of $50/hr;
The original status of the site will be verified by checking the most recent backup or the internet archive backup).
Sorry, can't do it. No communication via IM is allowed (Skype, Whatsapp, SMS, Slack, etc.).
IM message exchange requires a person behind a screen, in most cases 24/7, who gets bombarded with questions from one person or the in-house team (at times overlapping, with no-boundaries, even confusing, irrelevant and rude);
I think if you need this type of IM it needs to be at least, appropriately compensated, yet, practice has shown that this is seldom the case.
So, IM will not be allowed, as there are other places more suitable to discuss the contract.